Your privacy is important to us. It is BitGenex's policy to respect your privacy regarding any information we may collect from you across our website, www.bitgenex.com, and other sites we own and operate. This website is for educational and research purposes only.
1. Information We Collect
We only ask for personal information when we truly need it to provide a service to you (e.g., for account creation). We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
Information we may collect includes:
- Account Information: If you create an account, we collect your email address via Firebase Authentication. Your password is processed by Firebase Authentication and is not directly accessible by us. You may optionally provide a name.
- Usage Data: We may collect information on how the services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This is primarily for analytics and improving our service.
- Text Inputs: For tools like the Text Processor or AI & Source Explorer, the text you input is sent to our server for processing to illustrate cryptographic and AI concepts. For AI-driven features, this text (or a derivative prompt) is sent to third-party AI providers. **BitGenex does not permanently store these specific input texts or the illustrative keys/addresses generated from them as part of its regular operation.** You are responsible for managing any outputs you choose to save or use.
- Payment Information (if applicable): If you purchase a plan, our payment processor (PayPal) will collect and process your payment information. BitGenex does not directly store your full credit card details. We may store transaction IDs or subscription IDs provided by the payment processor to manage your access.
2. How We Use Your Information
- To provide and maintain our Service.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so (e.g., account creation).
- To provide customer support.
- To gather analysis or valuable information so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
- To process payments and manage subscriptions if you opt for paid services (via PayPal).
3. Data Security
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information (such as using Firebase Authentication for account management and Firestore for user data), we cannot guarantee its absolute security.
4. Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
- Firebase (for authentication and user data storage)
- Third-party AI providers (for AI-driven text generation)
- PayPal (for handling payments and subscriptions)
5. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
6. Children's Privacy
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@bitgenex.com.